INFORCE POLICY OWNERS SERVICE CONTACT PHONE NUMBERS
| AIG: | Agent: 1-877-200-0220 An operator will answer the phone and assist you. Customer: 1-800-487-5433 Press 1 for English, Press 2 for Spanish Press 8 for CITY of New York, all others Press 1 |
| Assurity: | Agent and Customer: 1-800-869-0355 ext 4279 |
| AXA: | Agent: 1-888-228-6690 - operator will answer the phone and assist you. Customer: 1-800-777-6510 - at prompt say that you are a customer and then answer other questions about your case at the prompts. |
| Banner: | Agent and Customer: 1-800-638-8428 - Stay on the line for customer service or Press 5 to look up your agent's extension. |
| Empire: | Agent and Customer: 1-800-866-9933 - Press 2 if you are a policy holder or stay on the line and an operator will assist you with your call. |
| Fidelity: | Agent: 1-888-440-1540 - operator will assist you Agent and Customer: 1-800-369-3990 - operator will assist you |
| Genworth: | Agent and Customer: 1-888-325-5433 - Enter ext 5100 or Press 0 for operator to direct your call to whomever you need to speak to. |
| Great American Life: | 513-412-1111 |
| Hartford: | Agent or Customer: 1-800-243-5433 - Press 4 and your call will be answered by a representative. |
| ING: | Agent: 1-877-882-5050 - Press 0 for operator to direct your call. Customer: 1-877-886-5050 - Enter Social Security number. |
| Jackson National: | Customer: 1-800-644-4565 - Follow prompts about your policy. Agent: 1-800-873-5654 - Follow prompts about policy. |
| Jefferson Pilot / Lincoln Financial Group: |
Agent or Customer: 1-800-487-1485 - Press 3 and follow prompts or Press 0 for the operator. |
| John Hancock: | Agent and Customer: 1-800-250-7401 - Press 2 and then follow prompts as you need them. |
| Lincoln Benefit: | Agent and Customer: 1-800-525-2799 ext. 88200 for Fixed Life or ext. 88211 for Variable Life. |
| Met Life: | Agent: 1-877-638-0411 - Follow options. Customer: 1-800-334-4298 - Follow options |
| North American: | Agent and Customer: 1-877-872-0757 ext. 32146 |
| Phoenix: | Agent or Customer: 1-800-541-0171 - Press 1 and then enter your policy I.D. |
| Principal: | Agent: 1-800-654-4278 LIFE: Press 4 then Press 2 then Press 2 again. DI: Press 4 then Press 3 then Press 3 again. Customer: 1-800-247-9988 - Press 3 then enter your social security number. |
| Protective: SAME AS EMPIRE: |
Agent and Customer: 1-800-866-9933 - Press 2 if you are a policy holder or stay on the line and an operator will assist you with your call. |
| Prudential: | Agent or Customer: 1-800-778-2255 - Stay on the line to talk to operator to direct your call. Broker: 1-800-782-5356 - Press 0 to speak to operator. |
| Reassure America: | Agent and Customer: 1-800-437-8854 - Press 1 if you are an Agent. Press 2 if you are a Customer. |
| Sun Life: | Agent and Customer: 1-800-862-6266 - Press 1 if you are a customer then Press 1 again for self service. Press 2 if you are a broker then Press 2 for self service. At any point you may Press 0 for the operator. |
| State Life (AUL): | 800-428-2316 |
| TransAmerica: | Agent and Customer: 1-800-424-3978 - ext. 124 Or 1-800-852-4678 - Press 1 for customer and then enter policy number followed by the POUND# sign. Press 2 for broker/agent then enter the policy number followed by the POUND# sign. |
| USFinancial: | Agent and Customer: 1-800-959-3894 - Press 1 for customer service and they will direct your call |
| West Coast Life: | Agent and Customer: 1-800-366-9378 - Policy Holder Press 1, Agent/Broker Press 2. |
| William Penn: | Agent and Customer: 1-800-346-4773 - ext. 3333 |
| Western Reserve Life: | Agent & Customer: (800) 625-4213 |
| Prudential LTC: | Agent & Customer: (800) 732-0416 |
| Met Life LTC: | Agent & Customer: (888) 565-3761 |
| John Hancock LTC: | Agent & Customer: (800) 377-7311 |
| Genworth LTC: | Agent & Customer: (800) 354-6902 |
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